I missed the first day of class! How can I proceed with my Bootcamp?
We understand life happens! If you miss the first day of class, you have a few option:
1.) Purchase the Add Ons so you can review the live recording of class
2.) Schedule a makeup session 48 hours after the missed class. Please note the makeup session needs to occur prior to your second class
3.) Transfer to another Bootcamp date. This option is only available for non Data Analytics Bootcamps. If you are enrolled in a Data Analytics Bootcamp and missed the first day of class and did not select option 1 or 2, then you will not be able to partake for the remainder of your Bootcamp. We have a strict no refund policy.
Do you offer refunds?
No, we have a strict no refund policy.
I would love to sign up for one of your bootcamps, but what if I need to miss a class?
If you are registered for our Data Analytics Bootcamp, then students are allowed a max of 2 class absences. If more than 2 classes are missed, students will be withdrawn from the bootcamp and will not be issued a refund. You will no longer have access to the course portal and course materials, starting the date of the 3rd missed class. If you miss class, you can either attend a weeknight or weekend bootcamp session to make up your original missed course date. For example, if you are enrolled in our Weekend Bootcamp and miss a class, you can make up that class in the Weeknight session if the cohort’s schedule allows. Students will also have access to class recordings with the Recording Add-On to your registration. You can purchase here.
If you are registered for a SQL or Excel Bootcamp, you will not be eligible to attend a make up session. You can access live class recordings with the Recording Add-On to your registration.
If you are registered for an online bootcamp, you will not be able to schedule a makeup session. You will have access to the live class recordings with the Recording Add-On to your registration
I have paid for a bootcamp but am now unable to attend. What now?
If you have paid for a Bootcamp but are no longer able to attend the scheduled Bootcamp, then you can transfer your Bootcamp registration to the next Bootcamp that starts within 30 days of your original Bootcamp start date. We must be notified prior to the start of class if you opt to take this option. You are not able to transfer your registration date once your original Bootcamp starts. If you are not able to attend the next Bootcamp within the 30 day time frame, then you will have to pay full price and register for an upcoming Bootcamp. We have a strict no refund policy.
You are only allowed one request for a transfer. More than one request will result in a forfeiture of the original price paid for the Bootcamp.
*Refunds and Bootcamp transfers aren’t allowed for the Data Analytics Bootcamp
While I am in the bootcamp, am I able to have the instructor assist me with a work project or interview questions pre-class or post-class?
As much as we love our students, we wish we could help them with all career related projects. Unfortunately, if you need additional assistance for work projects or interview questions, you will need to book a one on one session with one of our skilled instructors. One on One sessions are $50/hr.
The bootcamp was awesome! But, I still feel I haven’t quite grasped the concepts as well as I would like. Am I able to retake the bootcamp?
We strive for all students to learn all topics covered in bootcamps from start to finish by the end of the bootcamp. But, hey! We get it….sometimes things just don’t click as fast as we’d like. You are able to register for a retake of your original registered bootcamp. You must retake the bootcamp within 30 days of your original enrollment date.
*Retakes aren’t allowed for the Data Analytics Bootcamp
I have paid and registered for a bootcamp but haven’t received a confirmation email with course materials. When should I expect to receive this email?
If you have purchased your bootcamp registration between Monday – Friday from 8A- 5P, then you will receive your registration confirmation email by 8PM EST. If you have purchased your bootcamp registration outside of those hours, then you will receive your registration confirmation email by 8PM EST on the next business day. Business hours are Monday – Friday from 8A – 5P.
Will you have loaner laptops?
Loaner laptops are available for $10 for each rental day or $75 for the duration of the Bootcamp. If you are in need of a loaner laptop, we need to be notified 72 hours prior to the start of class as quantities are limited. If loaner laptop is not returned, you will incur a $250 replacement fee charged to the card on file.
After I complete the bootcamp, will I be able to secure a job using the skills covered in the bootcamp?
We do not guarantee job placement. Yet, after taking our bootcamps, we have had students interview and successfully secure roles at Coca Cola, Goldman Sachs, Home Depot, Ernst & Young, Office Depot Corporate, Comcast, Suntrust, and the list goes on. It is up to you as a student to work hard, review course material, do homework exercises, and come to class prepared in order to succeed and become diligent in using the skills taught in our course.
When will I receive my Certificate of Completion?
Students receive their certificate of completion 72 hours after the homework submission deadline. All homework must be completed and submitted via Showbie in order for a certificate of completion to be issued.
What is the minimum and maximum class size?
The minimum class size is 3 students and the maximum class size is 10 students. If there are less than 3 students that register for a bootcamp, the bootcamp will be cancelled. You will receive a refund or be transferred to the next bootcamp.
How do I know if I am a Beginner or Intermediate student?
Assessments will be provided to students 7 days prior to the start of the first course of the bootcamp. Assessments for the SQL Bootcamps are available upon request. Assessments for Excel and Data Analytics Bootcamps are required. Students registered for these Bootcamps must score at least 70% or above in order to bypass the Beginner Bootcamp for SQL and/or the Beginner Course for Excel (first course in the bootcamp). For the Data Analytics Bootcamp, a Microsoft Excel assessment will be provided to students prior to the Excel portion of the Bootcamp in order for our instructors to assess students’ Excel skill level.
- For SQL Bootcamp students, if you score at least 70% or above on your assessment, your registration will be transferred to the SQL Intermediate Bootcamp.
- For Excel Bootcamp students, if you score at least 70% or above on your assessment, you will be allowed to bypass the first course of the Bootcamp.
- For Data Analytics Bootcamp students, if you score at least 70% or above on your assessment, you will be allowed to bypass an Excel Beginner’s Course that will be provided to all students prior to the Excel portion of the Bootcamp.
I would like to sign up for a Bootcamp, but I see that the Bootcamp has already started. Is there anyway I can still register?
We would love to have you! But,unfortunately, you will have to register for the next upcoming Bootcamp.
If you all allow us to use software and domain property for the duration of the Bootcamp, what are the rules for usage?
- Students can only use our property solely for eXcelerate class-related usage. Any usage outside of this will result in legal action as this is a violation of our private property.
- Students are not able to share the credentials of our software and domain property to any third party company and/or person.
- All work/media stored in any of our domains are sole property of eXcelerate.
I have a MAC! I have already registered and just noticed only PC laptops are used in class. What do I do?
Do you have a parallel system? This means you can run a MAC and Windows Operating System on your machine. If not, unfortunately, we have a no refund policy. You can transfer your credit to another Bootcamp course where MACs are allowed (Bootcamps involving SQL or any Microsoft related software will not be allowed to be taking with MACs).
I dropped out of the Bootcamp voluntarily but would like to attend again? What can I do?
Unfortunately, if you drop out of the Bootcamp voluntarily, you will have to pay for a new Bootcamp session.
I didn’t complete all homework assignments or my final project. May I still receive my Certificate of Completion?
Unfortunately, if you miss 2 or more homework assignments or your final project, you are not able to receive your Certificate of Completion. Exceptions are only made for extenuating emergency circumstances. No other exceptions will be made.
I transferred my original Bootcamp date but am unable to attend classes for my new Bootcamp. What happens now?
Unfortunately, you will be withdrawn from the Bootcamp and unable to transfer to a new Bootcamp session. As a reminder, we have a strict no refunds policy.
*We assume that all students have read and agreed to the terms of the FAQs and Student Policy upon registration for any course on this site.